Technical maintenance frequency can vary depending on the specific systems and equipment your business uses, as well as your operational requirements. Typically, we recommend performing routine maintenance quarterly to ensure optimal performance and security. For systems under heavy usage, more frequent maintenance, such as monthly, may be necessary. We will work with you to determine the best schedule based on your needs and industry standards.
A typical maintenance contract with our service includes regular system audits, software updates, and patch management to ensure everything is up-to-date and secure. Hardware inspections and potential upgrades are also covered, along with backup management to protect and archive your data. Additionally, our contracts include 24/7 system monitoring to promptly address any irregularities or issues. Support and troubleshooting are also part of the package, providing you with expert assistance whenever needed.
Absolutely! We understand that each business has unique needs and challenges. Our maintenance plans can be fully customized to include specific services that are most relevant to your operations and technology environment. During our initial consultation, we’ll discuss your specific requirements and tailor a maintenance plan that fits perfectly with your organizational goals and budget constraints.
When a problem is detected during routine maintenance, our first step is to assess the severity of the issue. We then promptly inform you about the situation and suggest potential solutions. Minor issues are usually resolved immediately at no extra cost under the maintenance contract. For more complex problems, we provide a detailed action plan, including estimated timelines and costs if applicable, to ensure your systems return to optimal function with minimal disruption to your business.
We offer 24/7 emergency support to handle unexpected issues that occur outside of scheduled maintenance checks. In the event of an emergency, our dedicated team is prepared to respond quickly to diagnose and rectify the problem. Our priority is to minimize downtime and restore functionality as soon as possible. Emergency procedures and response times are outlined in our maintenance contracts, ensuring you know exactly what to expect and who to contact during a critical situation.
Great work! I would highly recommend. Extremely patient with client requirements and very fast!
The team at Script Rocket is thorough, creative, and do beautiful work. They have brought to life a number of projects for me from our website to video shorts and all have been outstanding!
I cannot wait to share how thrilled I am with the exceptional work Izhar and Sumya did on my custom website project. They went above and beyond to deliver a outstanding, mobile-responsive, and SEO-friendly website with beautiful product and location photos that have been helpful in driving traffic to my store and social media. Izhar's professionalism and expertise and Sumya's incredible design skills made the process a real pleasure. I would not hesitate to recommend their services to anyone looking for an outstanding web development team. Thank you so much, Izhar and Sumya!
Sumya is INCREDIBLE to work with; she has done fantastic work for our company over the last year, is quick to respond and completes tasks before their deadline. Couldn't recommend her services enough!
I worked with Izhar at Script Rocket and he was a big help helping me get my platform development started. I appreciate his quality work, but also the helpful conversations we had that helped me evolve my understanding of the technical requirement, constraints, and options.
